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Frequently asked questions
What is the return or exchange policy?
Since each order is customized to the customer, we do not accept returns or exchanges.
When will I receive my order?
If your order includes a video, it takes 5 days to prepare for shipping. Orders without a video are usually packed within 3 days. Once your order has shipped, you'll receive an email with tracking details. Delivery generally takes 4-7 days within the U.S. and it's territories.
Do you ship internationally?
We currently ship only within the U.S. and its territories. We are working on expanding to more regions soon.
When will my packing video be posted on TikTok?
If you purchased a TikTok packing video, it's usually posted within 1-5 days after your order is placed. We post one video daily and in the order we received them.
How can I customize or add a note to my order?
If you'd like to add a special note or customization request, please include it in the "Special Instructions" section at check out. We will try our best to meet your requests!